Blackbaud Merchant Services

To support more than once currency, we have to set up many merchant accounts. Then to accept donations, we have to set up totally different web pages in BBIS, one for each account. I wish we could have a single donation page that accepted gifts fr...

Direct debit payments from Canadian banks take an additional 3 days over US banks. This time period should be shortened to be consistently applied across both countries.

Currently there is no account name on the Transaction Totals report in the next gen BBMS portal. The previous Daily Transactions report did include the account name, as does the current Disbursement report. Having no identifying information on the...

It would be helpful to have a monthly disbursement report that listed all transactions for the month. They should be listed individually, with a total for the month at the end. We use this to balance our bank statements.

We have multiple chipper devices for BBMS that are used at the same time but for different reasons. With the new portal, when school started back up this year, we have realized there is no way for us to track which device was used for which reason...

We use sereral mobile devices during a specific event. It would be nice to have a column that would provide the serial number of the WisePad 3 so we know how to split the transactions and easily know the internal account number where the money goes.

A Venmo QR code is generated when a donor selects Venmo as a payment option during checkout. It would be beneficial if we could download this QR code so it can be printed and used offline.

In the old BBMS site we were able to enter the exact amount that needed to be refunded (partial refund). In the new BBMS portal we only have two options - just the complete cover amount or the full amount including complete cover. There is no way ...

Per the new MC regulations we are required to notify a monthly donor each time their reoccurring donation is processed. If there was a way when committing the EFT Credit Card batch for that transaction notification to be sent, that would make this...