Blackbaud Merchant Services

We activated reCaptcha to BBPS form. Noticed its using reCaptcha V2, which is having accessibility issues. It needs user interaction and screen readers are not reading it. With V3 there will be no user interaction.

Due to COVID-19, office closures make it impossible to issue refund checks to donors for credit card charges older than 180 days. Can the 180 day restriction be extended so that organzations can refund donor's credit cards?

In order to use the BBCRM auto reconciliation tool, the 6 digit authorization code must be on the revenue record. We are using the BBMS API and we are not able to pass this code to BBCRM.

Can we offer touchless payment options for our customers?

Our company is looking to provide contactless payment solutions to our visitors as a safer payment option in relation with the COVID-19 pandemic. Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices...

If you have to do a transaction search, the search requires the credit card (CC) holders name;however the auto generated email that you receive to alert you that a CC gift/payment has been made gives you the supporters name. Therefore it can be ...

Luminate is on local standard time but BBMS is on EST. As a result, there are instances most days where a donation has different gift dates between the two systems. Seems like a very minor issue but does impact our effeciency and makes our recon...

Please create a separate section for the Transactions coming in from Justgiving. So helpful to identify them if they are not mixed in with all the other transactions from Online Express!

Our monthly donation page is being used as a way for crooks to test fraudulent credit cards. Blackbaud has told me they have no way of remedying this. BBMS runs the card through and produces a "test success". There needs to be a way for BBMS t...

We just transitioned over to Raiser's Edge NXT and included the merchant services as a best long-term solution for our organization. Little did we know that the migration process excluded ACH recurring donations and only included the recurring cre...