Blackbaud Merchant Services

The box is already checked, so donors have to untick it to opt out. We've had complaints that people didn't notice and paid more than they expected. We have had to apologize and then refund the cover amount.

Add Transaction Count to header of Detailed Disbursement Report. When disbursements are higher volume, a quick reference number of transactions would be very helpful.

Update the MobileApp to allow PayPal and Venmo as payment options just like web gift forms allow. We have a significant number of donors at events who prefer to pay this way. It is much more cumbersome to have to access an online webpage to offer ...

When donor shoose to give directly from their checking account they are asked for a check number. This is not necessary and has confused some of our donors. We would like to see it removed from the payment popup box and only require name, routing ...

If you have multiple swipers, you cannot tell which device swiped which card. This makes it impossible to reconcile revenue when multiple credit card swipers are in use at the same time but for different reasons. This is a dealbreaker for us and t...

In order to enhance our fundraising efforts and make it easier for our donors to give, please add the text-to-give donation option.

To help reconcile BBMS transactions with online gifts, it would be helpful to be able to sort by the donor's LAST NAME and FIRST NAME, and also please add ORGANIZATION NAME field for those who use business credit cards. A number of times, we will ...

Red Cross and other non-profits use a text to give option for critical need donations. Could Blackbaud support this?

CyberSource has the concept of merchant defined fields where we can pass things like system transaction id, gateway reference, etc. It would be great to have a few fields which could be used for our reporting (such as CRM Inbound Channel) we could...

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...