Blackbaud Merchant Services

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

The language selection field on the payment pop-up shows a flag at the bottom right corner. This has caused confusion among customers/donors who mistake it for the payment currency. Mentioning the language itself defaulted to "English", rather tha...

It would be very helpful for our finance team to have the funds donated to listed as a column the disbursement report. Otherwise they have to search for each record in Raiser's Edge to find out which fund the donor wanted the money to go towards, ...

Please look into including Paypal as an option for Canadian users.

Maryland Food Bank has amazing option that allows donor to send with message an e card to honor /,tribute receiver or family member. Can choose from different card options. If this is better placed elsewhere on site please advise

Please add the ability to download select transactions from BBMS into RE Gift Batch. We used to navigate this ability by entering our credit cards into an OLX form, but improved security now blocks multiple credit cards from one IP address. Suppor...

Please make the new year's annual disbursement calendar available by mid December at the latest and a high priority. We have to plan our annual staff work calendar around this disbursement schedule which is different for every week. It is hard to ...

When our BBMS system is down for maintenance and all transactions will fail, could you add some sort of language to let the donor know WHY their transaction failed? As a donor, i would be hesitant to try again.

11/17/2021 A transaction of $250.00 was processed. The donor intended to give $200.00. A refund of $50.00 was issued. The processing fee remained $7.26 instead of decreasing to $5.86. Suggestion: Assess processing fees according to the actual amou...