Blackbaud Merchant Services

If a donor selects to be billed annually, the dropdown should show a different number of installments from if the donor chooses to be billed monthly. For example, if I'm running a 5 year capital campaign, a donor can be billed 5 times (annually) o...

When people put in their information to purchase an event ticket, it would be great it you could have their salutations put in so we don't have to manually input them later.

11/17/2021 A transaction of $250.00 was processed. The donor intended to give $200.00. A refund of $50.00 was issued. The processing fee remained $7.26 instead of decreasing to $5.86. Suggestion: Assess processing fees according to the actual amou...

Currently this has to be done manually and there ought to be a connector via Online Express or directly to batch.

Please make the new year's annual disbursement calendar available by mid December at the latest and a high priority. We have to plan our annual staff work calendar around this disbursement schedule which is different for every week. It is hard to ...

We want transaction detail comments on Online Express. Our business manager at our school has a difficult time determining the proper areas to place transactions. They come in with a date, name on card and amount from Online Express and we get a l...

Best efforts are made to white list IP addresses before an Event. Creating this notification will allow us to rapidly respond to blacklisted IPs

When our BBMS system is down for maintenance and all transactions will fail, could you add some sort of language to let the donor know WHY their transaction failed? As a donor, i would be hesitant to try again.

If JustGiving is actually sending a check for donations collected on a fundraising page to the charity, then why does the integration to etapestry capture a gift type that is, technically for the charity, non-existent? For example, someone donated...

Payment form (In Blackbaud Billing Management at least) does not display the full length of the account number field. This is leading to payers OFTEN mistyping bank account number, leading to chargebacks. Entire field should display.