Blackbaud Merchant Services

If there was an additional column for Blackbaud Fees on the BBMS reconciliation reports, we would be able to more accurately see what our donors are paying when they are making their donations. The charge on their CC only shows our BBMS descriptio...

There is no reason for any company using Altru to have wait 5 business days for disbursements. Every other credit card processing system I use gets it into our account within a day or 2. Also, taking the fees out makes it hard to reconcile with da...

Currently, BBMS is only configured to deliver deposits net of fees, as a single line item on our bank statement. We are requesting that your BBMS team assess if the setup can be configured to deliver gross deposits & fees as separate line item...

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.

There should be an option to Automate Disbursement reports so they can be automatically saved on a specific location or sent via email to authorized users.

For a Blackbaud Merchant Disbursement Period where there were no approved transactions, currently no Disbursement Report is generated. That leaves a question as to whether the report is missing for the disbursement period or whether there were no ...

It would be helpful to have a monthly disbursement report that listed all transactions for the month. They should be listed individually, with a total for the month at the end. We use this to balance our bank statements.

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

Would be great if donation disbursements could process in less than 7 days.