Blackbaud Merchant Services

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.

There should be an option to Automate Disbursement reports so they can be automatically saved on a specific location or sent via email to authorized users.

For a Blackbaud Merchant Disbursement Period where there were no approved transactions, currently no Disbursement Report is generated. That leaves a question as to whether the report is missing for the disbursement period or whether there were no ...

It would be helpful to have a monthly disbursement report that listed all transactions for the month. They should be listed individually, with a total for the month at the end. We use this to balance our bank statements.

We use these reports to reconcile with our finance team when funds are disbursed. It would be helpful to have the Fund shown on the reports.

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

It would be very helpful for our finance team to have the funds donated to listed as a column the disbursement report. Otherwise they have to search for each record in Raiser's Edge to find out which fund the donor wanted the money to go towards, ...

Would be great if donation disbursements could process in less than 7 days.

Please add a field indicating what the money is for to the disbursement report. We get the when, how, who, amount, fees . . . please include what was purchased/paid for.