Blackbaud Merchant Services

In addition to Online Notifications in the BBMS portal, we could really use a MobilePay Transaction notifications to alert gift processors when mobile transactions come in.

I think it would be beneficial to allow a toggle for users to decide if they would like their transaction reports exported as a CSV or PDF, as we were able to do with the classic BBMS Daily Transaction Reports. This generates less room for human e...

Being able to quickly draw a daily (weekly, monthly) BBMS transaction report via a toolbar drop down menu (as is the option in the Classic BBMS report portal) is a must for us accountants who transfer financial information DAILY over to our non-pr...

Please bring back the virtual terminal. On the new web portal, individuals who enter transactions must have access to view all transactions. Previously indivdiuals who entered transactions could be independent of access to all transactions.

The ability to resolve Suspect Transactions should be made available from within the new BB portal. Having to log into the old portal to resolve seems silly.

Please create a single sign on for customers that have more than one Blackbaud Merchant Services account.

Add the option of logging into Blackbaud Merchant Services with two-step authentication

We would like to require multi-factor authentication for logging into Blackbaud Merchant Services portal. This has been recommended by our IT Security department. I am told by BBMS multi-factor authentication is currently not available and not on ...

Please AT LEAST create the option of having a column for last name and column for the name of the donor (in addition to the name of the cardholder). It makes reconciliation a nightmare without these. We had a less expensive donation service before...

The functionality has been removed to export transaction reports as PDFs and now only CSV files are available. This adds an extra step to the process, which is challenging when you have more than one BBMS account.