Blackbaud Merchant Services

We have separate BBMS accounts for each of our vendors as we want separate accounts statements for reconciliation. Under the contact information, the statement descriptor is 1XXXX-1, 1XXXX-2, 1XXXX-3, 1XXXX-4, etc. which is our BB account code fol...

On a direct debit, if the bank has not approved the transaction, is there a way to note it on the transaction so I will know. I see "Approved" but it would be nice to know if it is approved by the bank or if there is a chance it will be reversed. ...

We need the OLX Website Form Name in order to reconcile with Finance. We have so many different OLX websites - some are collecting donations (which go into RE), some Event fees (which are NOT going into RE) and some collect both fees and donations...

I would like to be able to see a list of our monthly recurring donors in BBMS. Their name, the amount donated each month, the date they started, and the date that their donation is received each month.

In order for me to do my reconciliation I would like to have "Transaction ID" mentioned in other areas within the Merchant Services Portal.

It doesn't benefit our organizeation to use Complete Cover for payment fees because we are not provided the option to issue partial refunds for payments under this coverage. It would be great if this could be changed down the road. We run meeting ...

We use this for our paperwork to send to the database manager for processing. The popup box disappears. Also, if you do hit print, it prints both pages of the transaction again. Printing one page would save having to go to the transaction details.

Enable users to change the username on Blackbaud Merchant Services. In my case, our organization changed its name and our username still reflects the previous name. I would like to change to our new name.

It would be helpful if when calling reports in BBMS they would have more detail. There is a notes box but it’s not pulled through to reports.

We have multiple chipper devices for BBMS that are used at the same time but for different reasons. With the new portal, when school started back up this year, we have realized there is no way for us to track which device was used for which reason...