We have seen a increase in chargebacks due to fraud. Recent example: 5 attempted transactions using within 30 minutes: 3 declined, 1 didn't process, and 1 was approved, "purchaser" name was the same on all 5. 4 different credit card numbers, 3 different email addresses. The transactions were undoubtedly fraudulent. The 1 that was approved resulted in a chargeback. No reports are available to give us a heads-up, nor are there any queries we can run. In short, unless we assign people to constantly monitor all BBMS transactions we have no way to catch these before they result in chargebacks. Non-profits run lean and mean, we do not have the resources to assign someone to constantly monitor BBMS transactions 24/7. BBMS needs to provide its customers with tools to help them identify when an individual uses multiple credit cards over a relatively short window of time.
Debbie McKenzie
