Blackbaud Merchant Services

We are Hong Kong based. Now our donors can select HK in the countries list. It would make sense to change the title to "Country/Region". Hong Kong is not a country, so does Macau. Support team told us to just choose China and delete Hong Kong from...

It would be so nice to be able to integrate our existing payment platform with our GoFundMe page.

When exporting the results of a Transaction Search include the originating transaction id for refunds and chargebacks. This will make easier to tie a refund and chargeback to it's original transaction. Currently you must drill into the details to ...

In BBMS under Email Notifications, every user has the ability to add any user to its own BBMS distribution list, making it challenging to remove a user from the list once she/he left the organization. Inactivating the user does not stop email noti...

Our organization would like to make a variety of changes to the payment pop-up window, including changing verbiage and icons for user clarity. Many of our users have been confused by the Click to Pay option and end up frustrated that they have opt...

Can a report be created that shows the total discount taken out at the end of the month (rather than one that shows a discount taken out for every settlement)? This would help our accounting team when they do the bank reconciliation.

Now I can only get distribution reports for one distribution. We use daily so get about 18 distributions per month. No way to get a montly report on this and &I talked to tech support

Now that Blackbuad is integrating with Bluefin, it would be beneficial to allow the option for users to process credit cards directly in Merchant Services or MobilePay. Our organization is required to use P2PE devices. Prior to using these devices...

Our organization has a PO Box as well as a physical location. I am not allowed to use the PO Box as our contact information on BBMS Account Management. It says it's an invalid address. It is our mailing address, our physical location mailbox has m...

Our company is looking to provide contactless payment solutions to our visitors as a safer payment option in relation with the COVID-19 pandemic. Contactless payment systems are credit cards and debit cards, key fobs, smart cards, or other devices...