Blackbaud Merchant Services

If a donor selects to be billed annually, the dropdown should show a different number of installments from if the donor chooses to be billed monthly. For example, if I'm running a 5 year capital campaign, a donor can be billed 5 times (annually) o...

When people put in their information to purchase an event ticket, it would be great it you could have their salutations put in so we don't have to manually input them later.

Please make the new year's annual disbursement calendar available by mid December at the latest and a high priority. We have to plan our annual staff work calendar around this disbursement schedule which is different for every week. It is hard to ...

When our BBMS system is down for maintenance and all transactions will fail, could you add some sort of language to let the donor know WHY their transaction failed? As a donor, i would be hesitant to try again.

11/17/2021 A transaction of $250.00 was processed. The donor intended to give $200.00. A refund of $50.00 was issued. The processing fee remained $7.26 instead of decreasing to $5.86. Suggestion: Assess processing fees according to the actual amou...

If JustGiving is actually sending a check for donations collected on a fundraising page to the charity, then why does the integration to etapestry capture a gift type that is, technically for the charity, non-existent? For example, someone donated...

Payment form (In Blackbaud Billing Management at least) does not display the full length of the account number field. This is leading to payers OFTEN mistyping bank account number, leading to chargebacks. Entire field should display.

Currently transactions above $10,000 trigger immediate suspect notifications as soon as the donation is submitted. However, for transactions below $10,000, the system sends a summary overnight when the settlement processes occur. We have recurring...

I would like to have the BBMS TransactionID also put into NXT when making a gift through JustGiving NXT Integration. This will save me a step in trying to reconcile across all 3 entities.

International donors from EU cannot make donations to US based charities if using BBMS. It would be of great to be able to take international donations.