Blackbaud Merchant Services

There is no reason for any company using Altru to have wait 5 business days for disbursements. Every other credit card processing system I use gets it into our account within a day or 2. Also, taking the fees out makes it hard to reconcile with da...

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

Please add a field indicating what the money is for to the disbursement report. We get the when, how, who, amount, fees . . . please include what was purchased/paid for.

Every year, we process credit card and direct debit transactions toward the end of the year, and every year we run into the problem that the BBMS disbursement schedule for the coming year is not out yet. Seems like the schedule is something that c...

When downloading a disbursement report, it would be helpful to choose the date range (example - last month) so that you are able to download multiple disbursement or transaction reports combined into one CSV or excel.

Current report does not show what platform. If I do a dispursement report from transaction, it show the platform but there is no subtotal and final totals

Please create a separate section for the Transactions coming in from Justgiving. So helpful to identify them if they are not mixed in with all the other transactions from Online Express!

We would like option to move back to a fixed disbursement date (five days) so that we do not have to mass update the GL posting date on batches. Because of the variable date, it is now possible for the Raiser's Edge processing side to be out of sy...

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.