Blackbaud Merchant Services

We have to manually consolidate our eTap donation report with our Disbursement report. It would be great if there was an option to download the Disbursement report monthly and/or quarterly so it would be easier to merge the two.

Currently Complete Cover only covers donations given via a donation form. This means any calls from a donor wanting to give a gift directly is subject to fees. Financially we would be better off telling the donor to hang up and donate online rathe...

It is not ideal not being able to see refunds on a disbursement report i.e. someone pays twice and gets a refund on one transaction. Both transactions then show on the disbursement report but the money received is less the refund.

Please add a field indicating what the money is for to the disbursement report. We get the when, how, who, amount, fees . . . please include what was purchased/paid for.

There should be an option to Automate Disbursement reports so they can be automatically saved on a specific location or sent via email to authorized users.

For a Blackbaud Merchant Disbursement Period where there were no approved transactions, currently no Disbursement Report is generated. That leaves a question as to whether the report is missing for the disbursement period or whether there were no ...

Every year, we process credit card and direct debit transactions toward the end of the year, and every year we run into the problem that the BBMS disbursement schedule for the coming year is not out yet. Seems like the schedule is something that c...

When downloading a disbursement report, it would be helpful to choose the date range (example - last month) so that you are able to download multiple disbursement or transaction reports combined into one CSV or excel.

Current report does not show what platform. If I do a dispursement report from transaction, it show the platform but there is no subtotal and final totals