Blackbaud Merchant Services

Request to 'Get Local!' The issue: Payment Processed in the Transactions List in Merchant Services with the wrong date and time when it was only just processed? Fact: BBMS processes all gifts in (EST) time see: https://kb.blackbaud.com/knowledgeba...

In the virtual terminal it would be nice to be able to send to multiple email recipients at one time (i.e. customer, finance department, special events)

You have a report for transaction dates for donation and fees, but what is more helpful is to have a report for disbursement dates (last month or specific range) so those dates can be matched to the bank statement.

You have a report for transaction dates for donation and fees, but what is more helpful is to have a report for disbursement dates (last month or specific range) so those dates can be matched to the bank statement.

In relation to EVENTS - When the purchaser goes through to the payment window, the message about absorbing the merchant fees refers to 'donation' not 'ticket'. This is of course incorrect and is confusing/misleading for the purchaser.

Is there a way for a parameter to be added to that API, it could be the difference for us between using this solution or stripe (as we want to control the look and feel of the form and would rather not use the forms solution)? https://developer.bl...

I find it very confusing that Online Giving forms have a specific place to integrate with Google Analytics and theres still no way for that to send google actual dollar amounts. I would assume this would be one of if not the most important metric ...

As an admin of 240 plus accounts is it possible to get a column added when I view all my users as an admin of what BBMS site they have access to?

I would like to have a pop up window appear after the person pays securely with the donation button - so that i can personalize it - thank them for their donation and ask them to CHECK THEIR SPAM FOLDER for the receipt. Alot of our clients are not...

The product used to have a function that would prompt a Luminate interaction for accounts that it was not able to update automatically, so we could pull a report based on that interaction and reach out to members whose payments were failing. Now w...